HelpBookingsHow do I cancel a booking?

How do I cancel a booking?

You can cancel your booking without fees at least 48 hours before the cleaning execution. Just log in and go to your ''My cleanings'' page. From the upcoming cleanings section, click on the ''More'' tab of the cleaning you would like to cancel, then click ''Skip cleanings''. Your employee will be alerted to your changes by email. If you want to cancel your whole regularly scheduled cleaning contract, please contact us.

You can still cancel a cleaning in less than 48 hours but a cancellation fee will be applied. It is possible to find an agreement with your employee, so let us know, so we can do the modification accordingly on the platform. For more details please check our cancellation conditions.