Part I - General provisions
Definitions
In these General Terms and Conditions, the following terminology is used:
Customer: any individual or legal entity using the Website to hire a cleaning service.
Website: Batmaid platform made available by ONET LUXEMBOURG SARL in collaboration with VANGUARD INTERNET SA for the execution of ONET LUXEMBOURG SARL contracts and accessible at the URL " www.batmaid.lu " or via its mobile Application " Batmaid - ménage à domicile ". This term also refers to all mobile applications and technical interfaces provided by VANGUARD INTERNET SA.
Services: cleaning services provided by ONET LUXEMBOURG SÀRL and bookable online on the Website.
Contractual relationship
2.1 These General Terms and Conditions apply to all contractual relations between ONET LUXEMBOURG SARL, whose registered office is in Luxembourg, and the Customer, and in particular to access to and use of the Internet Site, its content and its Services. They constitute the entire agreement between ONET LUXEMBOURG SARL and the Customer concerning access to and use of the Internet Site and its content.
2.2 The Customer's access to and use of the Website is governed by these Terms and Conditions of Use (the "Terms and Conditions"). By browsing and using the Website and accessing the Services, the Customer acknowledges having read, understood and accepted, without reservation, these General Conditions, in addition to any further obligations arising from subsequent agreements entered into with ONET LUXEMBOURG SARL by means of the Website.
2.3 Through the Website, the Customer may subscribe to the cleaning services provided by ONET LUXEMBOURG SÀRL as detailed in Part II of these General Conditions.
2.4 The fact that ONET LUXEMBOURG SARL tolerates a breach by the Customer of one of the obligations set out in the General Terms and Conditions, or does not assert a right attributed to it by virtue thereof or by law, shall not be interpreted as a waiver on its part to invoke and assert its rights.
2.5 In the event that one of the provisions of the General Terms and Conditions is considered illegal by an existing or future law or regulation, or by a court decision, this provision will be deemed unwritten, the other provisions of the General Terms and Conditions will not be affected and will retain all their force and scope between the Customer and ONET LUXEMBOURG SARL.
2.6 The headings of the provisions of the General Terms and Conditions are for ease of reference only and do not alter or modify the terms and conditions in any way.
Part II - The website
Batmaid" website
3.1 In order to offer its Services, ONET LUXEMBOURG SÀRL has joined forces with VANGUARD INTERNET SA, whose registered office is in Switzerland, which is the exclusive owner and manager of the Internet Site. The Customer is expressly advised that no contractual relationship is formed between VANGUARD INTERNET SA and the Customer. By accepting these General Terms and Conditions, the Customer waives in advance and unconditionally all claims against VANGUARD INTERNET SA, whatever their basis.
3.2 In particular, the Customer exonerates VANGUARD INTERNET SA and ONET LUXEMBOURG SÀRL from all liability for any damage resulting from the use of the Internet Site, including in the event of malfunction or non-operation of the Internet Site, theft, loss or misuse of personal data passing through the Internet Site.
3.3 The Customer acknowledges that the concept of the Internet Site is the exclusive property of VANGUARD INTERNET SA and is made available to ONET LUXEMBOURG SARL for the performance of the Services agreed with the Customer. The content of the Internet Site may not be used, reproduced or marketed in any form whatsoever without the consent of VANGUARD INTERNET SA.
Copyright and intellectual property
4.1 The contents of the Website, including but not limited to text, trademarks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products and processes are the property of VANGUARD INTERNET SA or its affiliates or are used with the permission of the owners, and are therefore protected by copyright, trademarks, patents and all other intellectual or industrial property rights that exist under applicable law (all rights reserved).
4.2 Subject to the provisions of section 4.3 below, nothing contained on the Website shall be construed as granting the Customer any license or right to use the Website.
4.3 The Customer may download, display or print the content of the Website solely for personal, non-commercial use, retaining and reproducing any copyright or other proprietary notices contained in any information or other material downloaded by the Customer. Any other use, including the reproduction, modification, distribution, transmission or broadcast of the content of the Web Site, in whole or in part and by any means whatsoever, is strictly prohibited, except with the prior written consent of VANGUARD INTERNET SA.
4.4 VANGUARD INTERNET SA and ONET LUXEMBOURG SA do not guarantee that the Customer's use of any content displayed on the Website will not infringe the rights of third parties.
Use of the Website
5.1 All materials, information and content found by the Customer on the Website are provided to the Customer "as is", based on availability, and without warranty of any kind, either express or implied, including, but not limited to, the implied warranty of merchantability or fitness for a particular purpose.
5.2 VANGUARD INTERNET SA does not guarantee that its Website or its content will meet the Customer's expectations, will be uninterrupted, timely, secure or error-free.
5.3 The activation of certain links on the Website may cause the Customer to leave the Website. VANGUARD INTERNET SA does not control these sites and does not guarantee, expressly or implicitly, the quality, relevance, accuracy, completeness, state of updating, availability or legality of the content of these sites, and is in no way responsible for the products, services, information and other content offered via these sites. The same applies to websites providing links to the Website.
5.4 The Customer undertakes to use the Website correctly and reasonably, and not to misuse it or use it in such a way as to cause, for example, an overload of the Website, a delay in the transmission of information, an interruption of service, a blocking of access to the Website or any other detrimental effect on us or on users of the Website.
5.5 The content of the Website may contain inaccuracies or errors. VANGUARD INTERNET SA reserves the right to make changes, corrections and/or improvements to this content at any time and without notice, but assumes no liability in this regard.
Limitation of liability
6.1 The Customer accesses, uses, browses and navigates the Website at its own risk.
6.2 The Customer acknowledges and agrees that, to the fullest extent permitted by applicable law, neither VANGUARD INTERNET SA, nor any of its affiliates, nor any of their directors, officers, employees, agents or shareholders, nor any other party involved in the creation, production or delivery of the Website, shall be liable for any direct, indirect or consequential damages, any damage to reputation, costs, losses, reduction in sales or profits or liabilities of any nature whatsoever (even if the possibility of such damage was known or could have been known by VANGUARD INTERNET SA or any of its affiliates), which may result from their access or use, or on the contrary from the impossibility of using, the Web Site or its content.
6.3 Any material or content downloaded or otherwise obtained through the use of the Web Site is done so at the Customer's own risk. VANGUARD INTERNET SA, or any of its affiliates, assumes no responsibility for any damage or viruses that may affect the Customer's computer equipment or other property as a result of the Customer's access, use or downloading of any material from the Web Site or for any intrusion or unlawful intervention in computer systems.
6.4 VANGUARD INTERNET SA reserves the right to interrupt or remove all or part of the functionalities of the Website after obtaining the agreement of ONET LUXEMBOURG SARL. VANGUARD INTERNET SA, or any of its affiliated companies, as well as ONET LUXEMBOURG SARL, accept no responsibility for the interruption or stoppage of any or all of the functionalities of the Internet Site resulting from actions or interventions by VANGUARD INTERNET SA.
Website access
7.1 The Internet Site is made available by ONET LUXEMBOURG SARL, in partnership with VANGUARD INTERNET SA, which manages it freely and reserves the right to refuse potential Customers without giving reasons.
7.2 Access to the Internet Site is via the Internet provider chosen by the Customer, without responsibility on the part of ONET LUXEMBOURG SARL and/or VANGUARD INTERNET SA. Services are only accessible after online reservation via the Internet Site.
7.3 Online access is in principle available 24 hours a day on a daily basis, but ONET LUXEMBOURG SÀRL and VANGUARD INTERNET SA decline all responsibility for temporary interruptions or the blocking of accounts that appear to be used in a manner that does not comply with these General Terms and Conditions, is illicit or contrary to morality.
7.4 The Customer acknowledges and accepts that, in the event of non-compliance with these General Terms and Conditions, ONET LUXEMBOURG SARL and/or VANGUARD INTERNET SA may take immediate action, in particular the exclusion at any time and without prior warning of the Customer's access to the information and Services offered on the Internet Site. In the event of damage suffered as a result of a breach by the Customer of these General Conditions, ONET LUXEMBOURG SARL and/or VANGUARD INTERNET SA reserve the right to claim damages, in addition to the cessation of non-compliant use of the Internet Site.
Part III - Services
Services
8.1 ONET LUXEMBOURG SARL makes its cleaning staff available to the Customer, subject to the conclusion of a contract with ONET LUXEMBOURG SARL agreed for an indefinite period, whose Services can be booked online on the Website. These Services are performed solely on the territory of Luxembourg by cleaning agents directly employed by ONET LUXEMBOURG SARL.
8.2 ONET LUXEMBOURG SARL's Services do not include work that is not part of its activity or not included in the domestic tasks indicated by the Customer on the Website. This excludes in particular (non-exhaustive list): defrosting freezers - technical cleaning of dishwashers and filters - replacing hood filters - changing light bulbs and cleaning electrical sockets - technical cleaning of radiators - filling holes and paint joints - terrace cleaning - garden cleaning - garage cleaning.
8.3 For legal and safety reasons, ONET LUXEMBOURG SARL cannot offer the following services: exterior window cleaning if this presents a risk to the cleaner - exterior cleaning - removal of encrusted stains - removal of insects or mould.
8.4 Any exception to paragraphs 8.2 and 8.3 must be subject to prior written agreement between ONET LUXEMBOURG SARL and the Customer. In the event that unusual services are performed without the knowledge of ONET LUXEMBOURG SARL, the latter may not be held responsible, unlike the Customer, whose responsibility may be engaged.
8.5 ONET LUXEMBOURG SARL employees may not lift or move objects weighing more than 15kgs. Any object exceeding this limit may not be handled by ONET LUXEMBOURG SARL employees.
8.6 If work at height is carried out at the Customer's request, it shall be carried out in compliance with the recommendations relating to work at height.
Access to Services
9.1 The Customer is required to provide accurate, detailed and precise information necessary to access the cleaning site. It is imperative that the Customer promptly notifies ONET LUXEMBOURG SARL of any change of address or access protocols in order to guarantee uninterrupted service. In the event that an employee of ONET LUXEMBOURG SARL is unable to access the cleaning site due to insufficient or inaccurate information provided by the Customer, ONET LUXEMBOURG SARL reserves the right to invoice the Customer for the full cost of the Service booked.
9.2 In situations where the Customer anticipates difficulties or delays in access, it is the Customer's responsibility to communicate these issues to Customer Service in a timely manner, thus enabling Service schedules to be planned and adjusted appropriately. Failure to provide adequate access information or to cooperate may result in charges up to the full cost of the Service booked.
9.3 If the Customer chooses to provide keys to ONET LUXEMBOURG SARL's cleaning staff, it does so entirely at its own risk. The Customer releases ONET LUXEMBOURG SARL from all liability in the event of loss, theft, damage or misuse of the keys provided, and any subsequent impact on locks, metalwork or domestic infrastructure. It is the Customer's responsibility to promptly notify ONET LUXEMBOURG SARL of any loss or compromise of keys in order to reduce risk.
9.4 Furthermore, ONET LUXEMBOURG SARL does not manage the transmission of keys between cleaning agents in the event that the Customer's usual staff is absent.
Terms and conditions of service
10.1 The Customer will have access to his personal account via the Website, where he will be able to make new reservations and manage the Services ordered.
10.2 The Customer undertakes to make available to ONET LUXEMBOURG SARL employees all equipment, clean and in good working order, cleaning products as well as water and electricity necessary for the proper performance of the agreed services.
10.3 The Customer is obliged to guarantee the safety of ONET LUXEMBOURG SARL's employees when they are within its sphere of influence, in particular at the location it has designated for the performance of the Services. The Customer shall be liable for any damage caused directly or indirectly to ONET LUXEMBOURG SARL and/or its employees in breach of this obligation.
10.4 If pets are present in the Customer's home, the Customer must indicate this at the time of booking in the corresponding tab. Should the Customer fail to comply with this requirement, ONET Luxembourg SARL's cleaning agent is entitled to refuse to carry out the Service ordered (in particular if the staff assigned are allergic to animal hair), and the Customer will be liable for full payment of the Service.
10.5 It is also the Customer's responsibility to ensure that no harm or injury is suffered by ONET LUXEMBOURG SARL personnel in the event of the presence of animals, in relation to point 12.3.
10.6 It is forbidden to record images of ONET LUXEMBOURG SARL employees during their work, unless explicitly agreed in advance.
10.7 When recruiting its employees, ONET LUXEMBOURG SARL undertakes to comply with the legislation in force in the Grand Duchy of Luxembourg. Staff are provided with a work apron by ONET LUXEMBOURG SARL. They are also trained and informed about safety rules and work instructions relating to the services to be provided in the Customer's home. For the duration of the contract, the Customer undertakes not to recruit ONET LUXEMBOURG SARL personnel for its own benefit.
Notification by the customer in the event of a complaint
11.1 If the Customer is not satisfied with the Service or if the Service has not been performed as agreed, the Customer undertakes to notify ONET LUXEMBOURG SARL in writing to the email address client@batmaid.lu or by telephone on +352 28 80 32 70 within 48 hours of the end of the Service.
11.2 The notification must include a detailed description of the problems or concerns related to the Service, as well as visual aids if the quality of the service is in question. The Customer must provide sufficient information to enable Customer Services to investigate and deal with the situation effectively.
11.3 Failure to notify customer service within 48 hours shall be construed as an acknowledgement by the Customer that the Service has been performed satisfactorily and in accordance with the agreed terms.
11.4 Any defect or damage that the Customer may notice as a result of ONET LUXEMBOURG SARL personnel must be reported and notified in writing, under penalty of foreclosure, also within 48 hours of completion of the Service.
11.5 ONET LUXEMBOURG SARL is covered by XL Insurance Company SE against material damage caused by household employees up to EUR 15,250,000. Coverage may only be considered in the event of proven damage, implying a real conviction or proof that the damage claimed was caused during the Service and caused by ONET LUXEMBOURG SARL personnel.
11.6 In the event of damage to equipment or appliances, the notion of obsolescence must be taken into account. A depreciation rate will be applied, taking into consideration average lifetimes for installations and equipment of ordinary quality, in a context of normal wear and tear.
11.7 ONET LUXEMBOURG SARL reserves the right to refuse any claim or request for adjustment if the customer does not comply with the requirements described in clauses 14.3 and 14.4.
Cleaning plans and prices
12.1 ONET LUXEMBOURG SARL provides its Services through a set of cleaning frequencies and one-off services (together referred to as the "Plans"), each defined by different characteristics and prices.
12.2 Prices shown on the Website are in local currency, unless explicitly stated otherwise. The total price at the time of payment includes VAT, if applicable and unless otherwise indicated. Prices are based on current minimum wages and subject to index, currently 944.43 points (as at 01.09.2023).
12.3 The VAT rate is applied in accordance with articles 39, 40 and appendix A of the Luxembourg VAT law. In the event of application of the reduced VAT rate and in the absence of written objection within one month of issue of the invoice, the Customer is presumed to acknowledge that the cleaning work is carried out in a residential building for private use. If this condition is not met, the normal rate of VAT will apply, and the customer will assume responsibility for payment of the tax, interest and fines due in respect of these conditions.
12.4 ONET LUXEMBOURG SARL and/or VANGUARD INTERNET SA reserve the right to immediately pass on any change in VAT, minimum wages provided for in the collective agreement for the cleaning sector or any other external cost subject to external regulations, such as an increase in the index, to the prices displayed on the Internet Site.
12.5 ONET LUXEMBOURG SARL offers may be modified at any time without justification and without ONET LUXEMBOURG SARL being held liable, and are valid as long as they appear on the Internet Site at the time of reservation. Modifications will be effective for all new reservations, whether for existing or new customers. All orders placed and completed in advance must be honored at the prices displayed prior to the modification.
12.6 If ONET LUXEMBOURG SARL decides to modify or delete an existing plan from its offer, ONET LUXEMBOURG SARL will inform the Customers concerned in writing 30 days prior to the deletion or modification of the plan. An e-mail message sent to the e-mail address indicated in the Customer's file is explicitly considered as written communication to this effect.
Plan, payment terms and conditions
13.1 Any reservation made via the Website is considered to be an offer to enter into a contract for the provision of services between the Customer and ONET LUXEMBOURG SARL, in accordance with these General Terms and Conditions.
13.2 Payment of the Customer's order is made by credit card, directly on the Website. At the time of booking services, ONET LUXEMBOURG SARL will pre-authorize the method of payment, but services will be invoiced after completion of the Service, or when cancellation fees or other penalty fees provided for in the plan are due.
13.3 Payment will only be considered to have been made when ONET LUXEMBOURG SARL has received the full amount indicated on the Internet Site for each Service. In exceptional cases, ONET LUXEMBOURG SARL may agree to issue invoices for its Services and, unless otherwise indicated, such payments must be settled within 10 days.
13.4 In the event that one or more payments have not been made, including but not limited to failure to load the payment method provided by the Customer, ONET LUXEMBOURG SARL reserves the right to charge a reminder fee, suspend service and cancel all future cleanings without further notice.
13.5 Invoices can be viewed and downloaded by the Customer at any time from 48 hours after each Service, on his personal account via the Website, in the "My previous cleanings" tab.
Late payment fees
14.1 ONET LUXEMBOURG SARL will send payment reminders by e-mail, post, SMS, telephone call or any other means appropriate to the payment method chosen.
14.2 A first reminder may be sent at the earliest on the day following the scheduled payment date and allows an additional grace period for receipt of payment of up to 10 days, but not less than 5 working days.
14.3 Without prejudice to the above provisions, any sum due to ONET LUXEMBOURG SARL will be increased by late payment interest calculated in accordance with the law in force. In the event of non-compliance with the terms of payment and/or if payments remain due without any reaction on the part of the Customer, collection proceedings may be initiated, which may result in costs to be borne by the Customer.
14.4 The demand for disputes does not derogate from the agreed terms of payment.
Cancellation, modification and termination of Services
15.1 The Customer may cancel a Service or terminate the contractual relationship with ONET LUXEMBOURG SARL exclusively within the framework of the Internet Site, at any time and at no additional cost, subject to a minimum of 10 days' notice.
15.2 Cancellation of a Service may be made directly by the Customer on his personal account via the Website, or by contacting customer services by email or telephone (respectively at the email address client@batmaid.lu and on the number +352 28 80 32 70).
15.3 In order to be valid, ONET LUXEMBOURG SARL must be notified in writing by means of the Internet Site of any definitive termination of the Services resulting in the cancellation of the cleaning plan subscribed to. Termination shall result in the immediate payment of all ONET LUXEMBOURG SARL claims against the Customer.
15.4 If the Customer cancels an already scheduled Service late, i.e. less than 10 days before the Service in question, a conventional penalty ("cancellation fee") will be charged to the Customer according to the following scale:
Free of charge if cancellation is notified at least 10 days in advance (by e-mail, telephone or via each customer's personal account);
Fixed fee of €20 for cancellations made between 10 days and 2 days before the Service date;
Total amount of the Service if the cancellation is made less than 2 days before the date of the Service.
The Customer can always modify any upcoming Service free of charge, up to a maximum of two times per Service, up to 48 hours before it is due to take place.
15.5 Any costs or penalties owed by the Customer to ONET LUXEMBOURG SARL for cleaning that has already been scheduled, such as costs for changes or late cancellations, are reserved.
15.6 The cleaning program may be modified at any time by ONET LUXEMBOURG SARL for organizational reasons. ONET LUXEMBOURG SARL is not responsible for any direct or indirect damage that may result.
Coupons, promotions and gift cards
16.1 ONET LUXEMBOURG SARL may, at its discretion, distribute discount vouchers (the "Voucher") which may be used by the Customer to book a Service on special terms.
16.2 Vouchers may only be used on the Website and on condition that the amount of the order, exclusive of tax, is equal to or greater than the minimum amount indicated on the Voucher.
16.3 Unless otherwise indicated on the Voucher or in the accompanying communication, a Voucher may only be used before the earlier of the expiry date mentioned on the Voucher or in the accompanying communication and the expiry of the campaign period to which it relates. It may also be used only on certain plans or under certain conditions, in accordance with the indications mentioned on the card or in the accompanying communication.
16.4 ONET LUXEMBOURG SARL reserves the right to cancel a Voucher at any time, and to suspend any account from the possibility of using Vouchers in the event of abnormal activity, abuse or any suspicion in this regard.
16.5 ONET LUXEMBOURG SARL offers on the Website the possibility of purchasing "gift cards".
16.6. Any purchase of a Gift Card is final and cannot be reimbursed once the Gift Card voucher code has been transmitted.
16.7 By activating a Gift Card, the Customer (or the person to whom the Customer provides the Gift Card) may obtain a credit on his/her account, equivalent to the amount of the Gift Card.
16.8 Gift Cards and their credit expire 12 months after the date of purchase. The expiry date may be extended once for a further 12 months on request.
16.9 Credit obtained by activating a Gift Card, or remaining after partial use of credit obtained by activating a Gift Card, may only be used to purchase one or more Services. Any refund of total or partial credit is explicitly excluded.
16.10 ONET LUXEMBOURG SARL proposes a referral offer for existing Customers who recommend the Services to a new Customer. Both the existing Customer and the new Customer receive a voucher worth twenty euros (€20) on their next Service. The new Customer must have completed their first household in order for the existing Customer to receive their voucher.
16.11 The existing sponsorship offer for Customers is valid only for close friends or contacts - any action intended to take advantage of the promotion by using third-party sites and other digital or non-digital advertising renders the promotional offer null and void.
PART IV - Miscellaneous provisions
IT security and cookies
17.1 ONET LUXEMBOURG SARL and VANGUARD INTERNET SA undertake to do everything in their power to protect the Customer's personal data and to ensure that the computer systems, programs or other software within the Customer's sphere of influence comply with the current state of the art in terms of security.
17.2 The Customer is responsible for the security of computer systems, programs and other software within its sphere of influence. In particular, ONET LUXEMBOURG SARL, and with VANGUARD INTERNET SA, use secure networks, protected by firewalls, in accordance with industry standards, and by passwords. ONET LUXEMBOURG SARL and VANGUARD INTERNET SA have security measures in place to ensure the best possible protection of customer data against loss, misuse and alteration.
17.3 The Website uses "cookies". Customers' attention is drawn to the fact that a refusal of cookies may result in certain services and functions of the Website not being able to be fully used.
Data protection
18.1 Persons responsible for processing
VANGUARD INTERNET SA (Av. de Lavaux 77, 1009 Pully, Switzerland) is responsible for your personal data on the website and mobile application (legal basis of the contract), as well as for marketing e-mails (legal basis of legitimate interest to promote services), customer account management (legal basis of consent), or payment (legal basis of the contract).
In the context of a cleaning service, your personal data will be communicated to Société Onet Luxembourg SARL (12E rue Guillaume Kroll L-1882 Cessange), the data controller for the management of home cleaning services (legal basis of the contract) including to provide you with a response to your comments on the Internet (legal basis of the legitimate interest in customer satisfaction). Onet Luxembourg SARL does not receive or process marketing data from Vanguard Internet SA.
18.2 Personal data collected
VANGUARD INTERNET SA collects and uses the following personal data:
Title, first name, last name, gender, date of birth ;
Address, e-mail address, telephone number and other contact details;
Customer number/identifier (e.g. for loyalty program participants) ;
Payment information (e.g. registered payment forms, bank details, billing address);
Username and profile picture ;
Information on the use of our online platforms (for example, if you are registered with Vanguard Internet SA);
Details of associated websites, social media profiles, etc ;
Information about your interests and preferences, language preferences, etc;
Information about your relationship with us (customer, visitor, supplier, etc.);
Information about related third parties (for example, contacts, service recipients or representatives);
Settings for receiving advertisements, newsletters, etc;
Data relating to your status with us (inactive or blocked user account, restricted access to premises, etc.)
Information relating to participation in competitions and prize draws
Official documents in which you appear (e.g. identity documents, extracts from the commercial register, permits, etc.)
Titles and functions of contact persons and representatives of our business partners;
The date and time of registration.
Onet Luxembourg SARL collects and uses the following personal data:
Identification data (surname, first name, date of birth, address, etc.)
Contact data (e-mail address, telephone number, etc.)
Financial and payment data (credit card number, bank details, etc.)
Data related to services rendered (duration, date and time, rates, etc.)
Connection data (IP address, connection logs, etc.)
18.3 Recipients of personal data
Your personal data may be shared with our partners (e.g. between VANGUARD INTERNET SA and Onet Luxembourg SARL) and their subcontractors, as part of the provision of our services, as well as with the competent authorities if required by law. Your data is stored within the European Economic Area.
18.4 Shelf life
Vanguard Internet SA keeps your data for :
Website & mobile application management: 2 years
Customer account management: 5 years
Marketing e-mails: 3 years
Payment of benefits: 10 years
Onet Luxembourg keeps your data for :
Cleaning services: 10 years
Customer satisfaction: 5 years
18.5 Rights to your data
You have the following rights concerning your personal data:
Right of access
Right of rectification
Right to erasure
Right to restrict processing
Right to data portability (only for the legal basis of the contract)
Right to object (only for the legal basis of legitimate interest)
Right to withdraw consent at any time (only for the legal basis of consent)
To exercise your rights or if you have any questions concerning your personal data, please contact us at the following address:
Vanguard Internet SA: dpo@batmaid.lu Onet Luxembourg: dpo@onet.lu
If, after contacting us, you feel that your rights have not been respected, you may lodge a complaint with the Commission Nationale de la Protection des Données (CNPD).
Discretion and safety
19.1 ONET LUXEMBOURG SARL is responsible for its personnel, who are subject to rules of absolute discretion. In this sense, ONET LUXEMBOURG SARL personnel shall refrain from disclosing to third parties any fact or knowledge that they may have acquired during their assignment with the Customer. Any breach of this obligation of discretion will be considered by ONET LUXEMBOURG SARL as serious misconduct. ONET LUXEMBOURG SARL undertakes to make every effort to guarantee this rule and to keep the Customer informed in the event of any breach.
19.2 ONET LUXEMBOURG SARL follows an occupational health and safety policy in accordance with the legislation in force in Luxembourg. A designated ONET LUXEMBOURG SARL safety worker will collaborate in the implementation of protective measures and the promotion of safety in the workplace.
Exclusion of liability
20.1 ONET LUXEMBOURG SARL disclaims all liability for any damage resulting from the non-performance or imperfect performance of the Internet Site, as well as for any other liability, particularly extra-contractual, including that of its auxiliaries and/or VANGUARD INTERNET SA.
20.2 In particular, ONET LUXEMBOURG SARL shall not be liable for any damages - including but not limited to loss of profits, loss, theft or misuse of data provided by the other party, personal injury or property damage - relating to or arising out of any use of the services, including but not limited to the fact that the other party has used, relied upon or been unable to use the services.
Changes to the general terms and conditions
21.1 ONET LUXEMBOURG SARL reserves the right to modify these General Conditions at any time. Modifications will be posted directly on the Website.
Jurisdiction and applicable law
22.1 The General Terms and Conditions and the use of the Website shall be exclusively governed by and construed in accordance with Luxembourg law.
22.2 All contractual relations between ONET LUXEMBOURG SARL and its Customers are subject to the substantive law of Luxembourg, regardless of the Customer's domicile. However, ONET LUXEMBOURG SARL reserves the right to initiate proceedings against the Customer before the competent court of the Customer's domicile or any other competent authority.
22.3 The exclusive place of jurisdiction is Luxembourg.
22.4 In the event of any discrepancy between the French version of this document and any translation into another language, the French version shall prevail. Versions in other languages are provided for informational purposes only and do not constitute a reference for the interpretation of the provisions of this document.
Valid from May 01, 2025.