Batmaid SA Privacy Policy
Batmaid SA is part of Batgroup SA which also includes Batsoft SA and VANGUARD INTERNET SA. Our present privacy policy (the “Batmaid Privacy Policy”) will explain how our organization uses the personal data we collect from You when You use our website batmaid.lu (the “Website”). The Website for cleaning products batmaidclub.ch is owned by Batmaid SA and is ruled by the Batmaid Privacy Policy.
By using our services You understand and agree that we are collecting and using Your personal information in accordance with this Batmaid Privacy Policy. “You” may be a visitor of our Website, a client of one or more of our services (the “Client”), and/or an agent for one or more of our services (the “Agent”).
Effective Date: 01.01.2021
What data do we collect?
We collect data on the Client side – namely name, address, email, phone number, birth date, gender.
We collect data on the Agent side – namely name, gender, birthday, AHV number, address, email, phone numbers, nationality, marital status, work permit and language spoken. We also collect data which are specific to client requests and agent application within our role and purpose of a cleaning company.
How do we collect Your data?
We collect Your data as Clients or Agents under the following circumstances:
How will we use Your data?
Batmaid SA collects Your data for the following purposes:
You visit the Website
share special offers with You
How do we store Your data?
Your information collected through our Website may be stored and processed in Switzerland and any other country in which Batmaid SA or its affiliates maintain facilities.
Batmaid SA or its affiliates may transfer information that we collect about You, including personal information across borders and from Your country or jurisdiction to another country or jurisdiction around the world. If You are located outside of Switzerland in a country with laws governing data collection and use that differs from Swiss law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction. However, we will take commercially reasonable measures to ensure that any such transfers comply with applicable data protection laws and that Your information remains protected to the standards described in the Batmaid Privacy Policy.
Your data will be stored on the servers of the Swiss company Exoscale and Amazon Web Services which ensures top security storage requirements. We use commercially reasonable safeguards to protect the security of the information collected through the Website and take reasonable steps to verify Your identity before granting You access to Your account. However, Batmaid SA cannot ensure the security of any information You transmit to Batmaid SA or guarantee that loss, misuse, alteration, or disclosure of information will not occur. Your data will not be stored for a period longer than 10 years. Your data will be destroyed accordingly.
Marketing
Our company would like to send You information about products and services of ours that we think You might like, as well as those of the other Batgroup SA entities. If You have agreed to receive marketing-related emails by electronic communications, You may always opt out at a later date. If You no longer want to receive marketing-related emails from us on a going-forward basis, You have the right at any time to require from Batmaid SA to stop contacting You for marketing purposes or from giving Your data to other entities of the Batgroup SA. If you no longer wish to be contacted for marketing purposes, simply send us an email to admin@batmaid.com.
What are Your data protection rights?
Our company would like to make sure You are fully aware of all of Your data protection rights. Every user is entitled to the following:
The right to access - You have the right to request from Batmaid SA copies of Your personal data. We will charge You a fixed fee of CHF50 for this service.
The right to rectification - You have the right to request that Batmaid SA rectifies any information You believe is inaccurate. You also have the right to request from Batmaid SA to complete information You believe is incomplete.
The right to erasure — You have the right to request from Batmaid SA to erase Your personal data, as long as Batmaid SA does not need them to comply with the State Authorities and local compensation offices.
The right to restrict processing - You have the right to request from Batmaid SA to restrict the processing of Your personal data.
The right to object to processing - You have the right to object to our company’s processing of Your personal data.
The right to data portability - You have the right to request that Batmaid SA transfers the data that we have collected to another organization, or directly to You.
If You make a request, we have one month to respond to You. If You would like to exercise any of these rights, please contact us by writing to admin@batmaid.com.
What are cookies?
Cookies are small files that are downloaded to Your device when You visit a website. The cookies then send data back to the website they come from on each new visit, or to another website that recognizes these cookies. Cookies allow a website to recognize a user's device. You can find more information about cookies at: https://www.google.com/policies/technologies/cookies.
The information collected by our cookies is processed in servers located in Switzerland.
Users in the European Union (E.U.) have the right to refuse to allow cookies to be placed on the device they use to access the Site.
Please contact us for any question related to that matter: admin@batmaid.com.
What types of cookies do we use?
There are a number of different types of cookies, however, our Website uses:
BATMAID SA may also use such reviews in other promotional material and media for our advertising and promotional purposes.
When you call up our website which contains such a plugin, your browser sets up a direct connection with the provider’s computers. The content of the plugin is transmitted by the provider site directly to your browser, which integrates it into the website. By integrating plugins the provider receives the information that you have called up our website. If you are simultaneously logged in to the provider, the provider can assign the visit to your profile. If you interact with the plugins – for example by activating the “Like” button or making a comment – the relevant information is transmitted by your browser directly to the provider and stored there.
If you do not want the provider to collect data about you via our website, you must log out of the provider before you visit our website. Even if you are logged out, providers collect anonymized data via social plugins and set up a cookie for you. If you log into the provider at a later time, these data may be assigned to your profile.
If a login is provided via a social login service − e.g. Facebook Connect – data are exchanged between the provider and our website. In the case of Facebook Connect that may be, for example, data from your public Facebook profile. By using such login services you agree to the transfer of data.
Please refer to the data protection notices of the provider for the purpose and scope of data collection and the further processing of your data by the provider, as well as your respective rights and setup options to protect your privacy.
Facebook Ireland Ltd. or Facebook Inc.: https://www.facebook.com/about/privacy/
Google Inc.: http://www.google.com/intl/de/privacy/plusone/
Twitter Inc.: http://twitter.com/privacy If you do not want the provider to collect data about you via these cookies, you can select the “block cookies from third-party providers” function in your browser settings. Then if there is embedded content from other providers, the browser does not send any cookies to the server. It is possible that with this setting other functions on our website will no longer function.
Advertising: Our company uses these cookies to collect information about Your visit to our Website, the content You viewed, the links You followed and information about Your browser, device, and Your IP address. Our company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when You visit another Website, You may be shown advertising based on Your browsing patterns on our Website.
How to manage Your cookies
You can set Your browser to not accept cookies. However, in a few cases, some of our Website features may not function as a result.
Privacy policies of other websites
Our Website contains links to other Websites. The Batmaid Privacy Policy applies only to our Website, so if You click on a link to another Website, You should read their privacy policy.
Changes to our privacy policy
Batmaid SA keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 06.12.2023.
Location data privacy policy (only applicable to Batmaid cleaning staff)
In order to ensure the wellbeing and correct compensation of our cleaning personnel we are recording the location of the device used for starting and finishing each cleaning. This data is only recorded after explicit consent from the user and only when the user triggers the action of starting or finishing the cleaning. The data is stored separately from any PII and only used in the context of calculating compensation for time worked and operational management of ongoing cleanings.
How to contact us
If You have any questions about the Batmaid Privacy Policy, the data we hold on You, or You would like to exercise one of Your data protection rights, please do not hesitate to write us at admin@batmaid.com
How to contact the appropriate authority
Should You wish to report a complaint or if You feel that Batmaid SA has not addressed Your concern in
a satisfactory manner, You may contact the Information Commissioner's Office whose contact details are mentioned here: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html