You can cancel your end-of-tenancy cleaning up to 48 hours prior to the cleaning's execution, directly on your Batmaid account, free of charge.
If you cancel between 24 and 48 hours before its execution, you will be charged one hour per employee booked (the number of employees depends on the number of cleaning agents allocated by our system to meet your request).
If you decide to cancel the service less than 24 hours before its execution, you will be charged for the entire cleaning.
We remain at your disposal Monday to Friday, from 8:00 to 18:00 by phone at +352 (0)40 44 48 47 or by email to client@batmaid.ch.