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Help › Bookings

Bookings

How do I make a booking?

 

Booking an on-demand cleaning services is very easy:

  1. Start entering your postcode
  2. Give us a few details about your home and time you would like our trusted Batmaid professionals to show up
  3. Complete your address and pay online. Batmaid will take care of your payment securely

A confirmation will be sent to you and your house will be cleaned according to your needs.

To start your booking, click here
 

How many hours should I book?

 

The number of hours is recommended to you automatically according to the number of rooms you select. However, you are always free to add or remove cleaning hours. In case you select fewer hours than we recommend, we may not be able to finish the job completely.

How do I book the time and date I want?

 

Booking a convenient cleaning time for you has never been that easy. First select the number of rooms, extras and frequency and then check all availabilities. Pick the date and time you want. You will be able to change the date and time anyway after booking is confirmed.

How does the pricing work?

 

Prices displayed are for one cleaning and are based on a number of hours – minimum 2 hours – multiplied by the hourly price.

Regularly scheduled cleanings such as “Weekly” or “Every Two Weeks” are offered at a discount versus “Once” cleanings. The demand may be higher for “Once” cleanings so price is adjusted depending on supply & demand. If you want to benefit from the best prices, Batmaid encourages you to book a cleaning with a regular frequency.

Your price includes everything from the cleaning service to the payment of social insurances and declaration service. To check more precisely what is included in the price you pay, check the About Section.

Why do Extra options have an impact on pricing?

 

You can select Extra such as washing inside fridge or window cleaning, laundry wash and dry, but these actions add a few minutes to your booking. The exact duration that will be added by each Extra is written below each of them.

Do I need to stay at home for my booking?

 

No, you do not need to stay at home while your trusted professional is cleaning. But it's always a plus to be present during the first cleaning to show your Batmaid around!

Feel free to be at home when your Batmaid professional cleaner is coming or doing the job. You select the way your trusted cleaners will get the key by mentioning this at the end of your booking process.


To learn more about how your trusted Batmaid professional will get the key, enter Key in the search bar of this help section.

How will my trusted Batmaid cleaners will get the key?

 

Just before proceeding with your payment you can tick a box and make comments on how will your trusted cleaners get the key. You can be at home, hide the key somewhere you decide or give them to your concierge or porter.  

Can I make special instructions?

 

Yes, you can make special instructions and customize your cleaning any way you want. During the booking process, you can enter your special requests. You can also edit your special instructions after your booking is confirmed. Feel free to contact us to help us accommodate and tailor your cleaning exactly the way you want.

How do I edit a booking?

 

You can edit a booking by logging in and accessing your personal space under "My cleanings" then "More". From there you can edit your upcoming cleanings. Be careful, some modifications are not possible yet for the customers in Luxembourg.

Be careful, a change of schedule can make you lose your preferred Batmaid temporarily. By default and if available your preferred Batmaid will be automatically allocated by the algorithm.


The whole Team will assist you in any case so please do not hesitate to contact us.

What happens after I made a booking?

 

Once payment is made and confirmed, we will send you an email stating your booking is confirmed and your trusted cleaner will show up on time and do the cleaning according to your specifications. In other words, you can relax and enjoy your free time.


The whole Team will assist you in any case so please do not hesitate to contact us.

How do I reschedule a booking?

 

Rescheduling a booking is easy. Go to your My Bookings page and edit your date and time then confirm. Please note that picking another time slot may change your selected Batmaid cleaner as he or she may not be available. Be careful, some modifications are not possible yet for the customers in Luxembourg.

You need to log in to reach your My Bookings page. If you are not logged in, click on the log in button on the bar above. 

How do I cancel a booking?

 

You can cancel your booking at least 48 hours before the cleaning execution. Just log in and go to your My Bookings page. From the upcoming cleanings section, click on the bin of the one you want to cancel.

If you want to cancel your whole regularly scheduled cleaning contract, please contact us.

You can still cancel a cleaning in less than 48 hours but a cancellation fee will be applied. For more detail please check our cancellation conditions.

How do I request a previously booked Batmaid cleaner?

 

You can select one of your previous cleaners during the booking process. You just need to log in in order to make a list of your previous maids appear. This will modify their availabilities displayed on the calendar.

As a new user, you cannot select a specific cleaner. It is the role of the Batmaid platform to find you a trusted professional available at your doorstep – you will be free to keep your maid or change it after your first cleaning but we will make sure your first cleaner is your best match.

How do I rate my cleaning experience?

 

We encourage our clients to rate each cleaning experience on their My Bookings page under the “Previous” section.

This helps our Teams to improve the high standard of quality Batmaid wants to implement. This internal rating will be used to make internal promotions of our trusted professionals and will remain anonymous.

Why can’t I log in?

 

You cannot log in if you have never booked a cleanup with Batmaid so far. After your first booking, we will have enough data to set up your member profile and display your upcoming cleanings that you can edit very easily after booking.

Can I change the number of hours I booked?

 

Yes, you can. But please keep in mind that if you decrease your recommended cleaning duration we may not be able to complete the job – in this case, you can still make special instructions and give your trusted cleaners your priorities. If you increase the number of hours after a booking, your selected Batmaid professional may not be available anymore, in which case we will find another one according to your criteria.  

How do I change the extra on my booking?

 

You can change all Extra in your upcoming bookings as well as other details, by going to your My Bookings page and edit the one you want to change. Please be aware that this may decrease or increase the duration. In case you add extra, duration will rise and you may not find your previously selected Batmaid cleaner.

Can I change the address of my booking? 

 

Once a booking is done for a given address, it is not possible to change the address as we may not be able to offer the same Batmaid. In this special case, it is better to contact us and we will find out a solution for you.

How do I change the frequency of my regularly scheduled cleanings?

 

Once you are logged in you can modify the frequency of your cleanings by going to your My Bookings page and click on the edit button. 

Can I book cleanings for multiple addresses?

 

Yes, you can. Our system offers you the maximum of flexibility and you can have regular or one-time cleanings in various locations. We keep in memory all your previous used addresses so you just have to pick the one you want for each new booking. 

How soon can I book?

 

At the moment, you can book a cleaning 48 hours in advance. We are developing a Batmaid Flash Service that will allow you to book 12 hours in advance – we will keep you informed once the service is ready. In the meantime, if you need a cleaning on short notice, do not hesitate to contact us on the phone.

What about if I am not satisfied with one cleaning?

 

We have a 100% satisfaction policy. This means that, upon valid proof such as pictures, if you are disappointed by a cleaning, you can contact us within 24 hours and housekeeper will come back to make your home shine.

Who is the employer of the trusted cleaners?

 

ONET Luxembourg is the employer. The Batmaid Team selects the best cleaners amongst ONET's employees. The platform just facilitates the selection of a relevant trusted cleaner available at your doorstep.

Batmaid’s goal is to make your life easier!

Can Batmaid clean my Chalet in Switzerland?

 

Yes, our experienced cleaners are active in Chalet cleaning if you are based in Gstaad, Verbier, Crans-Montana, St Moritz or Davos. Always better to extend a ski session rather than do the cleaning, right?

Click on Book now

How forward can I book?

 

You can book maximum 1 month forward. Of course, if you book a recurrence, you would still have your home cleaned after this period, according to your needs. 

Let us know how we can help you by filling out the form below: