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Help › Payments


Are my cleaning hours tax deductible?


Cleaning hours are subject to a standard deduction as described in the circular: http://www.impotsdirects.public.lu/fr/az/a/abat_forf_dom.html

It is up to the tax authority to calculate your tax savings because it depends on the overall income level.

All you need to do is to attach our invoices on your tax declaration.

How do I pay for my cleaning services?


You can pay online for each new booking. If you booked with a frequency, then your credit card will be charged automatically 36 hours after each cleaning execution. Therefore, you do not need to go on the site and pay again provided your credit card details are up-to-date.


What are the different and safe payment methods?


All payments made on Batmaid website are safe & secure. Regardless of your payment method, we partnered with the best payment providers in order to give you full satisfaction.


Can I pay forward for several cleanings? 


You will always be charged 24 hours after each cleaning execution.

Buying gift cards though is the best way to credit your Batmaid account in advance. Your cleanings will be automatically paid from this account.

Where do I see my Batmaid credit balance?


Batmaid credit balance is displayed on your profile in your Batmaid account. If it shows zero and you booked with an up-to-date credit card, do not worry as your card will automatically be charged 36 hours after each cleaning execution.

Your Batmaid account can also show more credit if you took part in a “Give CHF20, get CHF20” sponsorship programme or if you credited your account via Batmaid Gift Cards..

Check out our Sponsorship and Gift Cards section!

How do I use my Batmaid credits (Batcoin)?


Your Batmaid credits will automatically be used for your upcoming cleanings.

How does the pricing work?


Prices displayed are for one cleaning and are based on a number of hours – minimum 2 hours – multiplied by the hourly price.

Regularly scheduled cleanings such as “Weekly” or “Every Two Weeks” are offered at a discount versus “Once” cleanings. If you want to benefit from the best prices & enjoy peace of mind, Batmaid encourages you to book a cleaning with a regular frequency.

Your price includes everything from the cleaning service to the payment of social security contributions.

What’s included in my payment?


Your payment does include your employee’s salary and all its social insurances.

When will my credit card be charged?


Your credit card will be charged 36 hours after each cleaning execution.

How do I change my credit card information?


Log in, go to your Profile and edit your payment method.

Do I need to tip my experienced Batmaid cleaner?


No, you don’t. The salary is already included in the price you pay online. If you want to offer chocolate for Christmas to your employee, feel free to do so.

Let us know how we can help you by filling out the form below: