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Help › Payments


Are my cleaning hours tax deductible?


Cleaning hours are subject to a standard deduction as described in the circular: http://www.impotsdirects.public.lu/fr/az/a/abat_forf_dom.html

It is up to the tax authority to calculate your tax savings because it depends on the overall income level.

All you need to do is to attach our invoices on your tax declaration.

How do I pay for my cleaning services?


You can pay online for each new booking. If you booked with a frequency, then your credit card will be automatically charged 36 hours after each cleaning has taken place. Therefore, you do not need to go on the site and pay again provided your credit card details are up-to-date.

What are the different and safe payment methods?


All payments made on Batmaid website are safe & secure. Regardless of your payment method, we partnered with the best payment providers in order to give you full satisfaction.


Can I pay for several cleanings in advance? 


You will always be charged 36 hours after each cleaning takes place.

Gift cards are the best way to credit your Batmaid account in advance. Your credit will be allocated to all future cleanings.

Where do I see my Batmaid credit balance?


Your Batmaid credit balance is displayed on your profile in your Batmaid account. If it shows zero and you booked with an up-to-date credit card, do not worry as your card will automatically be charged 36 hours after each cleaning takes place.

Check out our Sponsorship and Gift Cards section!

How do I use my Batmaid credits (Batcoin)?


Your Batmaid credits will automatically be used for your upcoming cleanings.

How does the pricing work?


Prices displayed are for one cleaning and are based on a number of hours – minimum 2 hours – multiplied by the hourly price.

Regularly scheduled cleanings such as “Weekly” or “Every Two Weeks” are offered at a discount versus “Once” cleanings.  If you want to benefit from the best prices and enjoy peace of mind, Batmaid encourages you to book a recurring cleaning.

Your price includes everything from the cleaning service to the payment of social security contributions, insurances and declaration service. 

What’s included in my payment?


Your payment includes your employee’s salary, all their social insurances such as AHV/IV/EO (AVS), its LAA accident insurances, their withholding tax, the Batmaid Declaration & Trust Service of your new employment relationship and issuance of pay slips and wage statements.

When will my credit card be charged?


Your credit card will be charged 36 hours after each cleaning takes place

How do I change my credit card information?


Log in, go to your Profile and edit your payment method.

Do I need to tip my experienced Batmaid cleaner?


No, you don’t. The salary is already included in the price you pay online. 

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