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Help › Our Services

Our Services

What's included in my cleaning?


All cleaning services include the common areas, the living room, the dining room and the kitchen. The floors will be cleaned, dust will be removed and your kitchen will shine again. We need to know the number of bedrooms and bathrooms to customize your needs further and make sure your trusted cleaner has enough time to do the cleaning accordingly.

To have all details about the content of your cleaning, click here.
In case you have a huge dwelling or if your flat is extremely dirty, we encourage you to indicate priorities in your Special Instructions.

For a deeper cleaning, you can also select some extra that will increase your duration such as interior window cleaning, cabinet cleaning, oven cleaning, fridge cleaning, cabinet cleaning or laundry wash & dry. To read more about your cleaning extra, click here.

Do you cover my city?


Batmaid cleaning services is developing quite fast geographically. To check if your area is covered, please enter your ZIP code on the first page. If your area is covered indeed, you will directly land on the second page where you tell us more details about your booking. Otherwise, you will be asked to enter your email address and you will be notified whenever Batmaid reaches your area.

What are cleaning extra?


Cleaning extra can be selected at the second step of the booking process. Each selection adds between 30 minutes to 1 hour of cleaning duration. A window cleaning will make your interior windows shine. A cabinet cleaning will clean the inside part of your kitchen cabinets. An oven or fridge cleaning will make the inside parts of your oven or fridge sparkle. 

A laundry wash & dry does include the collections of dirty clothes taken from a cleaning basket to the washing machine, a start of your washing machine and, if required, your clothes will be either put on a drying cupboard or put in the tumble-dryer, all as per your request.

To check the full list of products you need to have at home, click on the "necessary cleaning material" link at the bottom of the 2nd page of the booking process.

Who is the employer of the trusted cleaners?


ONET Luxembourg is the employer of the maids. Batmaid selects the most skilled maids amongst ONET employees and makes sure the relevant trusted cleaners are available at your doorstep.

No paperwork on your side and no black market!

Batmaid’s goal is to make your life easier!

How does the pricing work?

Prices displayed are for one cleaning and are based on a number of hours – minimum 2 hours – multiplied by the hourly price.

Regularly scheduled cleanings such as “Weekly” or “Every Two Weeks” are offered at a discount versus “Once” cleanings. If you want to benefit from the best prices, Batmaid encourages you to book a cleaning with a regular frequency for your peace of mind.

Your price includes everything from the cleaning service to the payment of social insurances.

Which Batmaid professional will show up and complete the job?


If you select a cleaning with a frequency (weekly, every two weeks, monthly) your cleaner will always be the same. In case of sickness or absence of your employee, another Batmaid trusted cleaner will replace her temporarily – this replacing cleaner will receive the same instructions and you should not notice any difference in the cleaning quality.

In case you book a cleaning just for once, our system will find the most relevant match: a trusted cleaner who passed our demanding selection process, located in your area and fully available for your selected time slot.

Watch our video for more details!

Do you have a mobile app?


The Batmaid App for iOS and Androids will soon be available! Stay tuned!

In the meantime, our handy responsive version works fine.

When can I expect my housekeeper to arrive?


All trusted Batmaid cleaners are due to arrive on time, as per your request. In case your employee reaches your home later than scheduled, this would not impact the cleaning duration. We ask our clients a 20 minutes late tolerance.


Call us for any extended waiting time.

Does Batmaid do end of tenancy cleanings?

End-of-tenancy cleanings are very different than classic regular cleanings. They are longer and more complex.

Batmaid can offer this service but without any guarantee towards the real estate agency. 

Do Batmaid cleaners bring their own supplies and cleaning materials?


No, Batmaid helps you to hire a cleaning lady only so you need to purchase your own supplies. To check if you have all required cleaning products at home, go to the bottom of the 2nd step of the booking process about "necessary cleaning materials".


How many services can I book on Batmaid?


You can book your home cleaning online just for once or with a chosen frequency. 

Other services will come at a later stage. 

Let us know how we can help you by filling out the form below: