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Help › My Account

My Account

How do I log in?


You need to book a first cleaning with us in order to have your account created. Your account will be created automatically after your booking.

What is included in My Account?


Your Account has 2 pages:  My Bookings and My Profile.

You can edit changes in your upcoming bookings section. You can rate your cleanings and check details on the previous bookings section. You can edit some personal information in your profile section.

You can also sponsor your friends or change payment method from your Profile page.


Where can I see my upcoming and previous bookings?




Go to your account and in your My Bookings page, then select Upcoming or Previous Bookings.

How do I change my credit card information?


Go to your profile, and edit your payment information.

Where can I see my Batmaid credits (Batcoin)?


You can check your balance of Batcoin, that will be used to pay for your next cleanings.

Your balance can be positive if you credited your account via the Sponsorship program, "Give CHF20 , Get CHF20" or Gift Cards.

​Please note that your balance is zero in case of a recurrence because it is automatically allocated as a payment means to your upcoming cleanings.

Let us know how we can help you by filling out the form below: