We use cookies to give you the best possible experience on our platform. We assume that you agree to our use of cookies. Please click here to read more.

Help › Trust & Security

Trust & Security

How are Batmaid professional cleaners selected?


Batmaid takes selection very seriously and has the most demanding selection criteria in the home cleaning field. The selection process starts with a legal and administrative interview where documents such as work permit and police records are thoroughly checked. Then we carry out reference checks and quality tests are implemented during the interview. Our Batmaid Team has been trained by Swiss Palace maids managers to recognize the highest standard of cleaners. In the end, about 5% of candidates move on to become Batmaids.

We have developed our own Batmaid quality label and wrote a book about home cleaning quality and customer experience. We will let you know soon about the release.

How to define a Batmaid?


We call all cleaning professionals looking for an employer through our platform "Batmaids". All Batmaids have been through a demanding selection process in order to be allowed to show their availabilities on the platform. Thanks to our Trust Service, we will be able to quickly declare and insure your cleaning employee with no work on your side.

The Batmaids are employed by you, the client, and not by our company.

What should I do if something is damaged?


If you believe your Batmaid cleaner might have broken or damaged anything, please contact us.

If there are items in your house you would rather your Batmaid steer clear of, please let us know in the ''special instructions'' field when booking.

How will my payment be handled securely?


The Batmaid Team has put a secured payment system for your transactions. You will only pay the amount displayed online for each cleaning. 

To know more about the price breakdown or when your account will be debited head over to the Payment section.

How can I trust my cleaning agent to do a good job?


All Batmaid cleaners are carefully tested during the interview process, and we only keep the best ones - less than 5% of applicants. A dedicated Batmaid Team carries out reference checks with previous employers, verifies cleaning skills and behavioural fit.

All Batmaid housekeepers are tested the same way so you have no risk to experience a change in quality if you pick another Batmaid professional.

To know more about the selection process watch our video. The book we wrote about cleaning also explains our high quality label.

Are Batmaid cleaning maids insured ?



Yes, they are. ONET Luxembourg being the employer of the maids.

All insurances are included in the price you pay online!

No more paperwork on your end! 

Do I have a choice between male housekeepers and female maids ?


Our cleaning agents are selected using severe legal, administrative and quality checks so male or female workers are bound to do the same cleaning quality. But if, for personal reasons, you would like a cleaner in particular to do the job you can still tailor your booking by contacting us.

Are Batmaid cleaners background checked ?


As mentioned in “How are Batmaid cleaners selected?”, all Batmaid candidates are thoroughly checked from a legal, administrative and qualitative set of criteria. Third party reference checks are also implemented to have 360 degree feedback on your future employee.

Let us know how we can help you by filling out the form below: