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Help › Policies


What is the Batmaid 100% satisfaction guarantee?


This means that in case you are not satisfied, you can contact us within 24 hours after the cleaning execution. Batmaid housekeepers would then come back for free till you are fully satisfied. You need a valid proof such as pictures in order to back up your claim.

What is the Batmaid cancellation policy? 


You can cancel your booking at least 48 hours in advance and you will not be charged. You would be charged otherwise.

If you have selected a frequency, you can cancel your cleanings one by one from your account page. If you wish to terminate your whole contract (all cleanings with a regular frequency), please contact us.

When and where do Batmaid trusted cleaners operate?


Home cleaners can operate every day from 7am till 10pm. They all have indicated particular agenda and availabilities to us. They also have indicated the areas where they could be happy to work.

Our system will automatically find you the best match: a trusted and available cleaner at your doorstep!

When are the Batmaid offices open?


Batmaid offices are open from 9am to 6pm, from Monday to Friday. So feel free to call us on +41(0) 21 624 54 15 or use our live chat within these time slots.

Let us know how we can help you by filling out the form below: