Customer Support Junior Manager
Your mission (if you choose to accept it):
Batmaid.com is on the look-out for a very ambitious Customer Relationship Manager to fuel its growth in Switzerland. The ideal candidate is a motivated, fast-learner and young professional, he speaks German fluently. The junior manager will support our Chief Operating Officer (COO) in a team of 10 people to ensure the quality of our services and make our customers and maids happy. The role will consist in:
- Coach our 1000 maids to help them do their job well
- Make sure that our 10’000 clients are satisfied with their cleanings
- Promote Batmaid to prospects and third parties
- Brainstorm with the top management to solve complex cases
- Coordinate with our HR squad and Marketing wizards
Your skills:
- Fluent in German, French and English, additional language a big plus
- Very comfortable communicating with clients over the phone or via emails
- Strong exposure to client relationship - in hotels especially
- Previous management experience would be a big plus
- Able to perform well under pressure
Additional information:
- Start as soon as possible
- 0 to 5 years of experience
- Salary negotiable upon experience and skills
- Free cleaning hours, afterworks, ski week-end in Verbier as perks
- Location in Lausanne in the biggest co-working space in Switzerland, Gotham