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Customer Support Junior Manager

Your mission (if you choose to accept it):

Batmaid.com is on the look-out for a very ambitious Customer Relationship Manager to fuel its growth in Switzerland. The ideal candidate is a motivated, fast-learner and young professional, he speaks German fluently. The junior manager will support our Chief Operating Officer (COO) in a team of 10 people to ensure the quality of our services and make our customers and maids happy. The role will consist in:

  • Coach our 1000 maids to help them do their job well
  • Make sure that our 10’000 clients are satisfied with their cleanings
  • Promote Batmaid to prospects and third parties
  • Brainstorm with the top management to solve complex cases
  • Coordinate with our HR squad and Marketing wizards

 

Your skills:

  • Fluent in German, French and English, additional language a big plus
  • Very comfortable communicating with clients over the phone or via emails
  • Strong exposure to client relationship - in hotels especially
  • Previous management experience would be a big plus
  • Able to perform well under pressure

 

Additional information:

  • Start as soon as possible
  • 0 to 5 years of experience
  • Salary negotiable upon experience and skills
  • Free cleaning hours, afterworks, ski week-end in Verbier as perks
  • Location in Lausanne in the biggest co-working space in Switzerland, Gotham