Customer Support Junior Manager

Your mission (if you choose to accept it):

Batmaid.com is on the look-out for a very ambitious Customer Relationship Manager to fuel its growth in Switzerland. The ideal candidate is a motivated, fast-learner and young professional, he speaks German fluently. The junior manager will support our Chief Operating Officer (COO) in a team of 10 people to ensure the quality of our services and make our customers and maids happy. The role will consist in:

• Coach our 1000 maids to help them do their job well
• Make sure that our 10’000 clients are satisfied with their cleanings
• Promote Batmaid to prospects and third parties
• Brainstorm with the top management to solve complex cases
• Coordinate with our HR squad and Marketing wizards

Your skills:

• Fluent in German, French and English, additional language a big plus
• Very comfortable communicating with clients over the phone or via emails
• Strong exposure to client relationship - in hotels especially
• Previous management experience would be a big plus
• Able to perform well under pressure

Additional information:

• Start as soon as possible
• 0 to 5 years of experience
• Salary negotiable upon experience and skills
• Free cleaning hours, afterworks, ski week-end in Verbier as perks
• Location in Lausanne in the biggest co-working space in Switzerland, Gotham