Batmaid Terms of Use

BATMAID SA Terms of Use

Terms of Use - Website

  1. Acceptance and Modification of the Terms of Use 1.1 Your access and use of the Website of BATMAID SA (“” or the “Website”) are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and using our Website you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use, as modified from time to time by us.

  2. Copyright and Intellectual Property 2.1 The content of our Website and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of BATGROUP SA or its affiliated companies or are used with the authorization of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law (all rights reserved). 2.2 Except as provided in Section 3 hereinafter, nothing contained on our Website shall be interpreted or construed as granting you a license or a right to use any such content of our Website.

  3. Use of the Website 3.1 You may download, display or print the content of our Website solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Website, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of BATMAID SA or the BATGROUP SA. 3.2 BATMAID SA neither warrants nor represents that your use of any content displayed on its Website will not infringe rights of third parties.

  4. Disclaimer of Warranties 4.1 Without prejudice to section 5 hereinafter, any material, information and all that you find on the Website are furnished to you “as is”, in function of their availability, and without guaranty of any sort, expressed or implied, including, among others, the implied warranty of merchantability, or fitness for any particular purpose. 4.2 BATMAID SA does not guarantee that its Website or its content will correspond to your expectations, will not be interrupted, timely, secure and free of error. 4.3 The activation of certain links on the website may cause you to leave our website. We do not review any of these linked websites and do not warrant or guarantee, either expressly or implicitly, the quality, pertinence, accuracy, completeness, update status, availability or legality of the content of these sites, nor shall we be in any way responsible for the products, services, information and other content offered via these linked sites. The same applies to websites offering links to our website.

  5. Limitation of Liability 5.1 You access, use, browse and navigate on our Website at your own risk and peril. 5.2 You recognize and accept that, to the fullest extent permitted by applicable regulations, neither BATMAID SA, BATGROUP SA, any of its affiliated companies, their directors, officers, employees, agents or shareholders, nor any other party involved in creating, producing or delivering the Website, may be held liable for any direct, indirect, or consequential damages, any injury to reputation, costs, losses, decrease in turnover or profits or liabilities of any nature whatsoever (even if the advent of such damage was known or could have been known by BATMAID SA or BATGROUP SA or any of its affiliated companies), capable of arising from your access to, or use of, or on the contrary the impossibility to use, the Website or their content. 5.3 All materials which are downloaded or obtained by any other manner during the use of our Website are at your own risk and peril. BATMAID SA, BATGROUP SA, or any of its affiliated company, assume no liability for any damage or virus which could affect your computer equipment or other property by reason of your access to, use or downloading of any material from its Website or for any illegal intrusion or intervention in the IT systems. 5.4 BATMAID SA reserves the right to interrupt or discontinue any or all of the functionality of its Website. BATMAID SA, BATGROUP SA or any of its affiliated company, accept no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its Website resulting from actions or omissions of BATMAID SA, BATGROUP SA, any of its affiliated company, or any third party.

  6. Proper Use of the Website You undertake to use the website in a proper and reasonable manner, and not to misuse the website in any way or use it in such a way as might occasion, for example, the overloading of the website, any delay in the transmission of information, any interruption of service, blockage of access to the website or any other effect detrimental to us or to the users of our Website.

  7. Change of Information The content of our Website may contain inaccuracies or errors. BATMAID SA reserves the right to make changes, corrections and/or improvements to such content any time without prior notice but does not assume any responsibility to do so.

  8. Gift cards Sales of gift cards are final and are not eligible for a refund once the Gift card voucher code has been transmitted. Gift cards expire 12 months after purchase. The expiration date can be extended once for another 12 months upon request.

  9. Miscellaneous 9.1 The present Terms of Use embody the entire agreement concluded between BATMAID SA and yourself concerning the access and the use of the Website and their content. 9.2 The fact that BATMAID SA tolerates a violation by yourself of one of the obligations set out in the Terms of Use, or does not enforce a right attributed to it thereunder or under the law shall not be construed as a waiver by it to invoke and enforce its rights. 9.3 In the event that any provision of the Terms of Use is considered to be illegal by law or regulation, existing or future, or by a court ruling, then such provision shall be considered as unwritten, all other provisions of the Terms of Use shall not be affected or impaired, maintaining full force and effect between yourself and BATMAID SA. 9.4 The headings of the provisions of the Terms of Use are for convenience alone and shall not alter or modify the terms and conditions in any manner. 9.5 The sole place of jurisdiction for all disputes arising out of or in connection with the Terms of Use stipulated herein and/or the use of the Website is Lausanne, Switzerland. We nevertheless reserve the right to initiate proceedings against you before the competent court at your domicile or any other competent authority. 9.6 The Terms of Use as well as the use of the Website are exclusively governed by and construed in accordance with Swiss law.

BATMAID SA 12/2020 © 2021 BATMAID SA All rights reserved.

General Terms and conditions

  1. Scope The General Terms and Conditions (hereinafter referred to as "GTCs") apply to all Orders placed via the BATMAID SA online shop (hereinafter also referred to as "") and all contracts concluded (hereinafter referred to as "Orders") with customers of BATMAID SA (BATMAID SA and the customers collectively referred to as “Parties” (and “Party” shall mean any of them) These GTCs are binding for the entire present and future business relationship between the Parties and apply to all offers issued by BATMAID SA, even if these GTCs are not expressly incorporated by reference. With acceptance of such offer, the customers assent to these GTCs. BATMAID SA reserves the right to change the GTCs. The valid version of the GTCs at the time of placing the Order shall apply. It may not be amended unilaterally for the relevant Order.

  2. Offers Offers are made to customers who are either natural persons or legal entities domiciled in Switzerland. Deliveries may be made only to addresses in Switzerland. Offers are valid for only as long as they appear on the online shops. BATMAID SA may change its prices and product range at any time. The images used in advertising media, brochures, on the online shop, etc. are for illustrative purposes only and are non-binding. Only the specific information displayed while booking an Order are valid.

  3. Pricing Prices are displayed in Swiss francs and include value-added tax (VAT). The prices stated on the online shop at the time of placing an Order shall apply.

  4. Ordering The presentation of products on the online shop shall not constitute a legally binding proposal but rather a non-binding online catalog or non-binding invitation to customers to Order a given service through the online shop. BATMAID SA reserves the right to limit services to only certain areas in Switzerland and cannot be held responsible if a service is not available at a given time or in a given area. Placing an Order shall constitute an offer to enter into a contract with BATMAID SA. Following placement of the Order, the customer shall receive a confirmation by as soon as the service has been confirmed, which shall constitute receipt of the Order. Orders of services can be adjusted and cancelled free of charge until 48 hours before the start date of the service by the customer. Any special offers and discounts applicable at the time of the adjustment are not taken into account. BATMAID SA may reject an Order, either in its entirety or in part, without stating the grounds. In such cases, BATMAID SA will inform its customers accordingly and refund any payments already made. No other claims shall be accepted. In particular, services booked for postcodes not covered will be automatically rejected.

  5. Conclusion of a contract An offer by BATMAID SA to the customer is deemed binding and shall constitute a contract between BATMAID SA and the customer when it has not been expressly rejected by the customer within the time specified in the offer, unless BATMAID SA decides to consider the acceptance of the customer valid even if expressed after such time.

  6. Complaints In case the cleaning service was not to the full satisfaction of the client, the client will make a complaint by either calling the customer care service on +41 21 624 54 15 or sending an e-mail to The case will be reviewed by the BATMAID SA customer service and discounts may be offered based on a case by case basis. reserves the right to request proof of bad cleanings or damage. In case of damage during the cleaning service the customer immediately indicates this to the customer service center of BATMAID SA. BATMAID SA is able to cover damages of up to CHF 1’000.00 per year due to a complimentary damage insurance taken out by BATMAID SA. Damages will be reviewed on a case by case basis. BATMAID SA reserves the right to request proof of the damage. The damage will have to be fixed/replaced by the customer. BATMAID SA will then reimburse the customer based on previously discussed quotas. Complaints and damages need to be communicated to the BATMAID SA customer service center within 48 hours after the cleaning.

  7. Electronic payment Customers may pay using credit cards (Visa, Mastercard or American Express). One-time cleaning services may be paid using a debit card (PostFinance exclusively) or PayPal. When paying by credit card or debit card, the amount is charged after the service has been conducted. For one-time cleaning services, there will be an immediate authorization on the card of the full amount corresponding to the service. For regular cleanings there will be an authorization during 48 hours before the start date of the service. The full amount calculated for the cleaning, after potential adjustments, will be charged off of the card up to 48 hours after the cleaning.

  8. Purchase on account Because must bear the initial cost of Orders, it shall verify the customer's solvency before the cleaning in Order to prevent itself against any potential risks of default. may refuse payment on account without stating the grounds to the customer. In the case of payments on account for which invoices with bank details are sent by post or email, payments have to be made within 10 days upon reception of the invoice by the customer. Should a customer be in arrears and fail to meet their payment obligations either in full or in part, all outstanding amounts that the customer owes shall be due immediately, regardless of the ground, and may demand settlement thereof immediately. In the event of payment default, will not be obliged to accept new Orders and will be entitled to suspend outstanding services and/or declare the contract terminated, without limiting any other rights it may have In the event of default, will be entitled to charge dunning fees and late-payment interest at a rate of 5%. All expenses incurred in connection with the recovery and collection of overdue payments shall be borne by the customer. Should reminders fail to secure payment, will be entitled to commission a debt-collection agency to recover the invoiced amounts. This debt-collection agency will assert the claims for the outstanding amounts in its own name and may charge additional processing fees and late-payment interest from the due date.

  9. Refunds, credits and vouchers If a customer is entitled to a refund or other, the relevant amount is credited to the relevant customer account and can be used for purchases at vouchers can be neither sold nor auctioned off to any third party. Only one voucher may be used per Order.

  10. Applicable law and jurisdiction These GTCs as well as the use of are exclusively governed by and construed in accordance with Swiss law. The sole place of jurisdiction for all disputes arising out of or in connection with the GTCs stipulated herein and/or the use of is Lausanne, Switzerland. BATMAID SA nevertheless reserves the right to initiate proceedings against the customer before the competent court at the customer’s domicile or any other competent authority.

  11. Contact / customer care service Do you have any questions? Check out our FAQ section, which provides answers to the most frequently asked questions. Queries should be addressed to the customer care service by calling +41 21 624 54 15 or sending an e-mail to